Hold On! · Terms of Service

Welcome to "Hold On!" (the "App"). The App is developed and operated by ChinSion Technology (Hangzhou) Co., Ltd. ("we", "us"). Please read and fully understand these Terms of Service (the "Terms") before using the App. By ticking the consent box, signing in, or using the App, you confirm that you have read, understood and agreed to be bound by these Terms.

1. Scope of these Terms

These Terms form the agreement between you and us regarding your use of the App. They include the main text and any rules or announcements we have published or may publish later, including the Privacy Policy and the Community Guidelines. All of these documents form an integral part of these Terms and have the same effect. If you do not agree with any part of these Terms, please stop registering for or using the App.

2. The service

• The App lets you turn something you want to buy — its name, price and your reason for buying — into a request. You can post it to the Plaza (visible to other users) or to an Approval Group (visible only to its members). Other users respond with "Approved", "Rejected" or "Just watching", and must write a reason when approving or rejecting.
• The number of reviewers and the time limit are chosen by the requester (default options in the Plaza are configured by us; group settings are chosen by the group owner). When the request gathers the configured number of votes or reaches its deadline, the App settles the result by vote ratio: approved, rejected, or undecided.
• Besides written reasons, you may receive interactions such as Flowers. All results and reasons reflect individual users' opinions, not our position or recommendation.
• The App is currently free of charge and contains no in-app purchase, advertising or commercial referral. If paid features are introduced, we will clearly display prices, billing methods and rules inside the App.
• The service may be interrupted or adjusted due to network conditions, device status, maintenance or third-party service failures. We do not guarantee that the service will always fully meet your expectations.

3. Accounts and sign-in

• You must create and sign in to an account with Sign in with Apple. We may add other sign-in options later, and will update these Terms and the Privacy Policy when we do.
• The App generates an anonymous alias and a geometric avatar for every account and shows them to other users. You may also set a private display name that only you can see.
• Your account is for your own use only. You may not lend, transfer, rent or sell it. You are responsible for any loss caused by others using your account because you failed to keep it secure.
• We may take necessary security measures — including limiting features or suspending access — for accounts with abnormal registration, abnormal usage or suspected violations.

4. Rules for posting a request

• Provide an accurate item name, amount and currency. Your reason for buying and any alternative plan are required, and must be specific and truthful — not empty phrases such as "no" or "it's ugly".
• You may upload a product photo or screenshot. Do not upload images containing anyone's likeness, identity documents, contact details or other personal information, and do not upload indecent or unlawful images. You are responsible for what you upload.
• There is a limit on how many active requests one account may have at the same time. A request can be withdrawn before anyone votes; after votes arrive, withdrawal requires a second confirmation and does not erase records already created.
• Results are not binding in any way. You decide whether to buy, and you bear the full outcome of that decision.

5. Rules for reviewing

• Reviewing requires sign-in. You may vote "Approved", "Rejected" or "Just watching". Approving or rejecting requires a written reason; the vote cannot be submitted by tap alone.
• To avoid herd behaviour, you must submit your own vote before you can see other users' conclusions and reasons on that request (blind voting).
• You may send a Flower to a reason you find useful. Vote trading, vote manipulation, promotion or harassment through Flowers or votes is prohibited.

6. Prohibited content and conduct

You must comply with applicable laws and public order. You may not post, upload or distribute:

• sexual, obscene, violent, gory or otherwise clearly disturbing content;
• abuse, personal attacks, discrimination, harassment, threats, or malicious disclosure of someone's identity or personal information;
• advertising or traffic diversion, fake orders, recruitment schemes, gambling, fraud, pyramid schemes or other unlawful marketing;
• false information, impersonation, forged identity or forged transaction records;
• content that infringes privacy, reputation, likeness, intellectual property or other lawful rights;
• content that harms minors or induces minors to spend;
• viruses, trojans, or code and scripts that may interfere with or damage the service;
• any other content that violates the law or these Terms.

You may not reverse engineer, crack or tamper with the App; you may not use automation, bulk registration or other technical means to disrupt the service; and you may not exploit bugs for improper gain.

7. Moderation and enforcement

• Every piece of user-generated content (requests, reasons, group names, group notices) has a report entry, and you may report by category. We handle reports within 24 hours and notify the reporter of the outcome.
• You may block a specific user (their content then disappears for you) and maintain blocked keywords to filter requests you would rather not see.
• For content or accounts that violate these Terms, we may remove content, issue warnings, restrict features, mute or ban, depending on severity. For pornography, fraud or serious illegality we may ban immediately.
• If you disagree with a moderation decision, you may appeal to dev@chinsion.com. We reply within 1–3 business days.

8. Anonymity and traceability

To ease the social pressure of saying no, the App only shows a system-generated alias and geometric avatar in the front end. However, front-end anonymity does not mean the back end is untraceable. We retain the link between alias and account in order to handle reports, pursue violations, and cooperate with lawful investigations by judicial or regulatory authorities. Do not assume that anonymity makes you immune from responsibility.

9. Intellectual property

The App and its software, interface design, icons, text, graphics, trademarks and marks are protected by copyright, trademark and other laws, and are owned by us or the respective rights holders. You may not copy, modify, distribute or commercially use them without written permission. You keep ownership of the requests, reasons and images you post; to provide the service to you and to the community, you grant us a non-exclusive, royalty-free licence to store, display and distribute that content within the App. Uploaded images may be used for content safety review.

10. Data and privacy

We collect, use, store and protect your personal information in accordance with the Privacy Policy, which applies together with these Terms and forms part of them. Please read it carefully.

11. Disclaimers and limitation of liability

• Results and reasons are other users' personal opinions. They are not financial, investment, medical, legal or other professional advice, and we make no warranty as to their accuracy, expertise or completeness.
• You bear the full outcome of any spending decision you make after reading other people's opinions.
• To the maximum extent permitted by law, we are not liable for service interruption, data delay or loss caused by factors beyond our reasonable control, including force majeure, network failures, third-party service failures (such as Apple sign-in, push notifications or cloud hosting), or your device or misuse.
• Third-party links you reach through the App (such as product pages) are provided by third parties. We are not responsible for their content, security or availability.
• To the extent permitted by law, we are not liable for indirect, incidental or lost-profit damages. Our aggregate liability is limited to RMB 100 (the App is currently a free service).

12. Changes, suspension and termination

• We may change, suspend or terminate part of the service for business adjustment, technical upgrades or compliance reasons, and will give reasonable advance notice.
• You may stop using the App at any time. To delete your account, email dev@chinsion.com; we process requests within 7 business days. After deletion, your account information and profile are deleted or anonymised; content you published may be retained in anonymised form.
• If you seriously violate these Terms or the law, we may suspend or terminate your access to the service.

13. Minors

The App is intended for adult users and carries a 17+ App Store age rating. If you are under 18, please read these Terms with a guardian and use the App under their guidance. If you are under 14, please do not register or use the App. The App offers no payment capability, and we do not knowingly collect personal information from minors; if we learn of such a case we will delete it promptly.

14. Changes to these Terms

We may revise these Terms as our business and the law evolve. Revised Terms are published on this page with a new update date; for changes that materially affect your rights we will also notify you in the App. Continuing to use the App after a change takes effect means you accept the revised Terms.

15. Governing law and disputes

These Terms are governed by the laws of the mainland of the People's Republic of China. Disputes arising from these Terms should first be resolved through friendly negotiation; failing that, either party may bring a claim before the competent people's court at the place where ChinSion Technology (Hangzhou) Co., Ltd. is located.

16. Contact us

• Email: dev@chinsion.com
• Operator: ChinSion Technology (Hangzhou) Co., Ltd.

We will verify and reply as soon as we receive your message.

This English text is provided for convenience only. The Chinese version of these Terms is the governing text; in case of any inconsistency, the Chinese version prevails.